FAQ

ERP, or enterprise resource planning, is the term used to describe integrated business software that is used to manage a manufacturers’ or distributors’ resources. ERP software handles planning, production, engineering, billing, shipping, inventory, accounting and finance, and much more. TruTech’s ERP solutions provide all of these features and more for small to mid-sized businesses with the aim of making the business processes more efficient and productive across departments.

First, the discovery phase. This phase is the “get ready” phase that’s designed to ensure your business is primed and ready for our ERP software implementation. This includes any planning that needs to take place, an operational review, training, and the actual installation of the software.
Next is the implementation phase. In this phase, our service consultants will set up and train your users to be comfortable with utilising your newly-installed ERP software on a daily basis. This is also the phase where initial modeling and reporting of data is carried out to ensure your newly-installed ERP software is working correctly.
Finally, the testing phase of the ERP implementation process will take place. This phase adds final touches to the entire ERP, from training and modeling to final data conversion and cutover. This is also the phase where your software will officially go live.

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There are a lot of features that make TruTech’s ERP offering unique. For starters, our solution comes loaded with tons of helpful features and workbenches, such as a full- featured customised solution, engineering, marketing automation, planning, materials, and production applications. We’ve been fostering these applications for quite some time now, and have been constantly reinventing the way business software improves the lives of customers like you, time after time. In fact, we’re currently in the process of working on a number of ERP software upgrades to be released in coming months, with a majority of the changes coming directly from customer feedback.

We pride ourselves on the quality of customer service and support that we offer to our customers. With TruTech, you don’t have to worry about a non-responsive support team – our customer service department is well-trained and passionate about the work that they do, and are always willing to go the extra mile to help a customer in need. In addition, all of our support services are performed in-house by dedicated staff, ensuring that you know exactly who’s helping your business, and giving you peace of mind knowing that you can count on our support team, no matter what.

Yes. In fact, we designed a mobile app specifically for our ERP software customers that can be used on your smartphone or tablet. With this functionality, you’ll be able to work through your ERP system from anywhere, whether you’re traveling, working from home, or simply checking in while on the road. With our mobile app, you can view important data via graphs and charts, and quickly drill down to grids, right from your smartphone or tablet.

Our ERP is designed for small to mid-sized manufacturers and distributors. With that said, our software is highly customisable and flexible – we handle each customer differently by catering to their unique needs, IT requirements, service demands, and more. Yes, we understand that as your business grows, you’ll likely need to add more users to your ERP software package. We’re more than happy to add additional users to your software – additionally, you can remove users when necessary.